Privacy Policy

At Elise Seren, we are committed to protecting your personal information and ensuring your privacy is respected. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with New Zealand’s Privacy Act 2020.

1. Collection of Personal Information

We may collect the following personal information when you interact with our website or make a purchase:

  • Your name
  • Contact details (email, phone number, address)
  • Billing and shipping information
  • Purchase history and preferences
  • Payment information (processed securely via third-party payment providers)
  • IP address, device, and browser details for site analytics

We collect personal information to:

  • Process your orders
  • Communicate with you about your purchases, promotions, and updates
  • Provide customer support
  • Improve our website and services

2. How We Use Your Information

We will only use your personal information for the purposes stated above or as required by law. Specifically, we may use your information to:

  • Fulfil your orders and process payments
  • Send you marketing materials if you have opted in (you can opt out anytime)
  • Conduct surveys, contests, or other promotions
  • Analyze website performance and user experience

3. Sharing of Personal Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

  • Service Providers: We use third-party companies to assist with website operations, payment processing, shipping, and marketing. These companies are required to protect your information and only use it for the purpose of providing their services.
  • Legal Obligations: We may disclose personal information if required by law, or to protect our rights, safety, or the security of others.

4. Security of Your Personal Information

We take reasonable steps to ensure your personal information is kept secure and protected against unauthorized access, loss, or misuse. We use industry-standard security measures, such as SSL (Secure Socket Layer) technology, to protect your personal data during transmission.

Please note that while we strive to protect your data, no system can be 100% secure. We encourage you to take precautions when using the internet and sharing your personal information.

5. Your Rights

Under New Zealand’s Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to any incorrect or incomplete personal data
  • Withdraw consent to receive marketing communications
  • Request that we delete your personal information, subject to legal obligations

To exercise any of these rights, please contact us at [insert contact email].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how visitors interact with our site, which pages are popular, and how we can improve performance. You can control cookie settings through your browser or device preferences.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies when visiting them.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised version will take effect immediately. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

Elise Seren
Email: hello@eliseseren.com