Returns Policy

Returns Policy

We want you to love your Elise Seren purchase, but if for any reason you're not completely satisfied, we’re here to help.

New Zealand Returns

• If you’re not happy with your purchase, you may return the item(s) within 14 days of receiving your order for a full refund or exchange.
• The item must be in original, unworn condition with all tags attached.
• To initiate a return, please contact our customer service team at orders@eliseseren.com with your order number and reason for return.

We recommend using a trackable shipping service to ensure your return reaches us.

International Returns

• International orders may also be returned within 14 days of receiving your order.
• The item must be in original, unworn condition with all tags attached.
• Return shipping for international orders is at the customer’s expense, and we recommend using a trackable shipping service.
• Please contact our customer service team to arrange your return and receive further instructions.

Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
• Please note that original shipping costs for international orders are non-refundable.

Exchanges

• If you wish to exchange an item for a different size or style, please contact us within 14 days of receiving your order.
• Return shipping and duties are the responsibility of the customer.

For further assistance, feel free to contact us at orders@eliseseren.com. We're here to ensure your experience with Elise Seren is as seamless and luxurious as our garments.