Green Leather Cross-body Bag

Shipping Information

At Elise Seren, we are committed to providing a seamless shopping experience from the moment you place your order to the time your beautiful new garment arrives at your doorstep.

Free Shipping in New Zealand

• We offer free shipping New Zealand wide on all orders, with no minimum spend required.
• Orders are typically processed within 1-2 business days and shipped using a reliable courier service.
• Estimated delivery time within New Zealand is 2-5 business days from dispatch.

International Shipping

• For international orders, shipping is calculated at checkout based on your location.
• Delivery times for international orders vary depending on the destination, with an estimated shipping time of 7-14 business days after dispatch.
• Please note that international customers are responsible for any applicable customs duties, taxes, and import fees upon arrival.

Order Processing and Confirmation

• Once your order is placed, you will receive an order confirmation email with details of your purchase.
• You will receive a shipping confirmation email once your order has been dispatched, including tracking information where available.

Returns Policy

We want you to love your Elise Seren purchase, but if for any reason you're not completely satisfied, we’re here to help.

New Zealand Returns:

• If you’re not happy with your purchase, you may return the item(s) within 14 days of receiving your order for a full refund or exchange.
• The item must be in original, unworn condition with all tags attached.
• To initiate a return, please contact our customer service team at orders@eliseseren.com with your order number and reason for return.

We recommend using a trackable shipping service to ensure your return reaches us.

International Returns:

• International orders may also be returned within 14 days of receiving your order.
• The item must be in original, unworn condition with all tags attached.
• Return shipping for international orders is at the customer’s expense, and we recommend using a trackable shipping service.
• Please contact our customer service team to arrange your return and receive further instructions.

Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
• Please note that original shipping costs for international orders are non-refundable.

Exchanges

• If you wish to exchange an item for a different size or style, please contact us within 14 days of receiving your order.  We regret that we cannot guarantee an exchange if the limited edition stock is sold out.  If this is the case we can offer a credit for the same value.
• Free returns for exchanges are available for New Zealand orders.
• Return shipping and duties are the responsibility of the customer.

Customs Duties and Import Taxes

At Elise Seren, we’re proud to offer our luxurious silk garments to customers around the world. For international orders, please be aware of the following:

Duties & Taxes:

Any customs duties, taxes, or import fees that may be charged upon delivery are the responsibility of the customer. These costs are determined by your local customs authorities and are not included in our product or shipping prices.

Shipping Costs:

The shipping fees cover delivery to your door, but they do not include any duties or import taxes. Please be sure to check with your local customs office to understand potential costs before placing your order.

Customs Processing & Delivery:

Customs processing times can vary, and in some cases, this may delay the delivery of your parcel. We do everything in our power to ensure swift shipping, but delays caused by customs are outside of our control.

Customs Forms & Regulations:

We include all necessary customs documentation with every international shipment. It is the customer’s responsibility to ensure the items ordered are permitted into their country.

Non-Delivery Due to Customs Issues:

If your parcel is refused or unclaimed due to customs fees or other issues, resulting in it being returned to us, we will refund the product cost, minus the original shipping fees. However, if the package is seized or destroyed by customs, we regret that no refund will be available.

For further assistance, feel free to contact us at orders@eliseseren.com. We're here to ensure your experience with Elise Seren is as seamless and luxurious as our garments.